case study

How Atlas Travel & Technology Group Cut Voluntary Turnover by Over 50 % with Nectar

The Business Case for Recognition in Multi-Clinic ABA Care

Based on industry benchmarks, multi-clinic ABA providers like Galliant on average see measurable financial impact from a mature recognition program: Based on industry standards, multi-clinic ABA providers like Galliant on average see $500K to $700K in annual value from a mature recognition program.

Retention Savings of
$150K to $200K
per year
Healthcare turnover runs 25 to 30 percent or higher according to AHCA and NSI data. Deloitte research found that recognition programs reduce voluntary turnover by 31 percent. For a growing ABA practice where replacing trained RBTs is costly and time-consuming, even a modest improvement in retention represents significant savings.
Productivity Gains of approximately
$470K
per year
Gallup and Forbes research shows that engaged, recognized employees are 14 percent more productive. Applied to Galliant's team payroll, that is meaningful, especially when factoring in the direct impact on client hours and billable sessions.
Absenteeism and Cultural Impact of
50K to $75K
per year
Gartner research on inclusive recognition shows a direct link to discretionary effort and intent to stay. Combined with the absenteeism reduction Galliant has already documented through their attendance incentive program, the cultural impact translates into real operational value.
tech innovators
Robin Carter
Robin Carter
Industry
Professional Services
Company Size
200
Pain Points
  • Time Consuming
  • High Turnover
  • Low Engagement
Solution
Enable instant, company-wide visibility for shout-outs and recognition, allowing employees to feel appreciated regardless of their role.

97% High Adoption Rate

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-56% Drop in Voluntary Turnover

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32+ Hours Saved Per Month

Challenges

Before Nectar, Atlas Travel & Technology Group relied on a manual recognition process using spreadsheets, which was time-consuming and labor-intensive, taking up to 32 hours per month. The laborious system limited the reach of recognition and often favored client-facing roles, leaving back-office staff feeling overlooked. As the company moved to a remote model, maintaining engagement and connection among remote employees became increasingly challenging, leading to higher turnover rates.

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Solution

Atlas Travel & Technology Group implemented Nectar in April 2023 to streamline and automate their recognition program with the goal of reducing turnover and boosting morale. Nectar enabled instant, company-wide visibility for shout-outs and recognition, allowing employees to feel appreciated regardless of their role. Nectar’s automated processes eliminated manual tracking, freeing up significant time for HR, while its challenges feature helped maintain engagement through fun, collaborative activities.

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Success

With Nectar, Atlas Travel & Technology Group saw a reduction in voluntary turnover dropping from 12.9% to 5.7% over the same period. The time saved through automation allowed HR to focus on strategic initiatives, and 97% of remote and in-office employees received recognition, boosting morale and maintaining high engagement levels in a remote work environment. Employees reported feeling more valued and connected, contributing to a stronger, more cohesive company culture.

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97% High Adoption Rate

-56% Drop in Voluntary Turnover

32+ Hours Saved Per Month

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About Atlas Travel & Technology Group

Atlas Travel & Technology Group is a Massachusetts-based travel management company serving a global clientele. With around 220 employees, Atlas Travel faced significant challenges with the shift to a mostly remote workforce post-COVID-19,which led them to seek out a solution that could sustain their culture of appreciation and engagement in a new, remote environment.

Location: Somewhere

Industry: Professional Services

Company Size: 200+

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