You’ll pay face value for any rewards that employees redeem in our catalog. For example, a $25 Visa gift card will cost you $25. This cost is billed separate from your subscription and you don’t have to pay upfront to get started, we’ll simply bill you each month for any rewards redeemed in the previous month. You’ll never pay for points or allowances that go unused.
We define an active user as anyone that has logged onto or a recorded a session in Nectar 30 days prior to the monthly renewal payment.
Every month our system detects which users were active and which were not. When we detect users that become inactive, we will automatically remove their cost from your next month’s bill. If any new users are detected, they will be added.
Adoption can vary by size and industry but typically our clients see over 80% adoption across their organizations each month and that number very often exceeds 90-95%. We’ve built our pricing model so that you don’t pay for people who aren’t using Nectar. This aligns us as trusted partners - we’re incentivized to drive continued adoption and engagement.
For teams that have less than 30 employees, there is a $50/mo minimum on the Standard and $150 minimum for the Plus plan.
Yes, organizations with 1000+ employees will receive discounted pricing. Book a demo to get a custom quote.
The short answer is no. Our data shows that when customers only give point allowances to managers and not to all employees, the usage drops significantly. It’s in our and our customers’ best interest to drive as much recognition as possible and the best way to do that is through top down AND peer-to-peer recognition with points associated.