We build security into our systems, processes, and culture. We understand you are trusting us with your data and we take the responsibility of securing it extremely seriously. We take reasonable steps to ensure the reliability, confidentiality, and integrity of our employees and other personnel having access to sensitive data, including the conducting of appropriate background and/or verification checks.
Nectar’s architecture is designed to be secure and reliable. We use an n-tier architecture with firewalls and additionally within certain tiers between services. Services are accessible only by other services that require access. Access keys are rotated regularly and stored separately from our code and data.
Our application is hosted and managed within Google Cloud Platform (GCP) secure data centers. These data centers have been accredited under:
We make extensive use of the capabilities and services provided by GCP to increase privacy and control network access throughout our system. Documents that provide more details about GCP security are available at Google Security Whitepaper.
Nectar data stores are accessible only by servers that require access, and our data stores cannot be accessed publicly. Access keys are stored separately from our source code repository and only available to the systems that require them. All data is encrypted at rest.
We maintain encrypted backups for one month, and we are able to restore data to any exact point-in-time within the past month if needed. We perform daily backups. We do not retroactively remove deleted data from backups as we may need to restore it, if removed accidentally. Backup data is fully expunged after one month.
Nectar runs a zero-trust corporate network. There are no corporate resources or additional privileges from being on Nectar’s corporate network.
Nectar uses security tools to regularly scan for vulnerabilities. Additionally, vulnerabilities in third-party libraries and tools are monitored and software is patched or updated promptly when new issues are reported.
The system regularly undergoes third-party security reviews and penetration testing to identify potential vulnerabilities and ensure that they are addressed.
Our data servers are protected by firewalls and not directly exposed to the Internet.
We aggregate logs to secure encrypted storage. All sensitive information (including passwords, API keys, and security questions) is filtered from our server logs. Log data is fully expunged after 15 days.
Nectar has mandatory, regular security training programs for all Nectar employees. Nectar also has all employees sign confidentiality agreements.
All Nectar web traffic is encrypted-in-transit and served over HTTPS. We force HTTPS for all web resources, including our REST API, web app, and public website. We also use HSTS to ensure that browsers communicate with our services using HTTPS exclusively.
Our primary databases, including backups, are fully encrypted-at-rest. Our archives and logs are also fully encrypted at rest. We use industry standard encryption algorithms with a minimum strength of AES-256.
Passwords are never stored in a form that can be retrieved. Instead, we store an irreversible cryptographic hash using a function specifically designed for this purpose. Authentication sessions are invalidated when users change key information and sessions automatically expire after a period of inactivity. We enforce password complexity requirements.
Nectar is enabled for several secure single sign on (SSO) standards, including SAML, PingIdentity, OpenID, Azure etc.
We provide multiple user roles with different permissions levels within the product. Roles vary from account admins to users. In critical systems we practice the principle of least privilege.
Nectar is working on completing the process of becoming SOC 2, Type 2 certified and uses automated industry-leading and industry-trusted tools (like Drata) to alert us immediately when we fall out of compliance. Our staff and product are going through rigorous security screening to ensure the security and confidentiality of user data.
Nectar is committed to complying with applicable laws and industry regulations relating to the personal information and data we process, gather, and use in the provision of our services. In general, we process personal information and data as a data processor (and service provider) on behalf of our clients to support our services and enhance your experience on our platforms. In doing so, we follow the written instructions of our clients and strive to enter into processing and service provider agreements with our clients to protect your information and honor your disclosure and deletion rights under applicable local, state, federal, and international privacy laws.
All credit card payments paid to Nectar go through Stripe, our payment processing partner. Details about their security posture and PCI compliance can be found at Stripe’s Security page.
Nectar is built with fault tolerance capability and is highly-available. Each of our services is fully redundant with replication, failover, and backups. Services are distributed across multiple GCP availability zones. These zones are hosted in physically separate data centers, protecting services against single data center failures.
Nectar maintains an incident response plan that includes procedures to be followed in the event of an unauthorized disclosure of data or other security incident.
If you have any concerns or discover a security issue, please email us at firstname.lastname@example.org and we will quickly investigate. We request that you do not publicly disclose any issue you discovered until after we have addressed it.