SAP SuccessFactors + Nectar Integration

Connect SAP SuccessFactors to Nectar and keep employee data synchronized across your global enterprise.

Overview

SAP SuccessFactors is the HCM platform for many of the world's largest employers. Nectar connects to it so recognition, rewards, and communications reflect your real organization across countries and business units. New hires get access automatically, changes carry over, and leavers are deactivated, without anyone exporting a spreadsheet.

Ideal for:

• Global enterprises running HCM in SAP SuccessFactors
• HRIS teams that govern every integration through Admin Center
• Organizations recognizing employees across many countries
• Companies with complex, multi-level reporting structures

How It Works

Nectar reads employee data from SAP SuccessFactors and uses it to create, update, and deactivate Nectar accounts. Data flows one way, from SAP SuccessFactors into Nectar, so SAP SuccessFactors stays your single source of truth.

What data syncs

• First name, preferred first name, and last name
• Work email (personal email is used only if no work email exists)
• Employee ID
• Job title and department
• Manager
• Office location and country
• Hire date and birthday
• Phone number
• Employment status (active or terminated)

Every field has a job inside Nectar. Manager relationships assign manager roles and Team Insights automatically. Hire dates and birthdays drive work anniversary and birthday celebrations in Nectar Recognition. Departments and locations power analytics filters, Group Give, and audience targeting in Nectar Comms, Nectar Engage, and Nectar Flows. Hire dates and work anniversaries can also trigger Nectar Flows, and manager relationships assign reviewers in Nectar Perform and build the org view in Nectar Signals. Country keeps the rewards catalog relevant for each employee, and phone numbers enable SMS delivery in Nectar Comms.

Sync behavior

• Syncs automatically every day, and an admin can run Sync & Import at any time
• New hires in SAP SuccessFactors are added to Nectar, profile changes carry over, and terminated employees are deactivated
• You choose which departments and employee types sync, and you can pause the sync whenever you need to

New users are created quietly by default. When you are ready to launch, turn on "Send Nectar platform email invitations to new users" so every future hire gets an invite automatically.

Authentication method

A SuccessFactors administrator registers an OAuth2 client application (Admin Center, then Manage OAuth2 Client Applications) using an X.509 certificate, and provides the API server URL, company ID, and an API user with permission to read employee data. The connection runs through Nectar's SOC 2 Type II audited integration partner with read-only access, and Nectar never asks for or stores your SAP SuccessFactors login credentials.

Where users interact

Admins connect, monitor, and pause the integration in Nectar under Workspace Settings, then Integrations. Employees never touch it: they just find an accurate profile, the right manager, and their teammates already in Nectar when they log in.

Key Features + Benefits

• Automatic provisioning: new hires in SAP SuccessFactors get Nectar accounts without a manual upload
• Always-current profiles: title, department, manager, and location changes flow into Nectar
• Automated offboarding: terminated employees are deactivated, not deleted, so access ends and records stay intact
• Celebrations on autopilot: birthdays and work anniversaries are recognized automatically from synced dates
• Controlled launch: accounts are created quietly, and invitations go out only when you turn them on
• Selective sync: choose exactly which departments and employee types are included

Setup and Implementation

Setting up the SAP SuccessFactors integration follows four steps: Connect, Authorize, Map, and Enable. Your Nectar Customer Success Manager guides you through each one.

High-level setup steps

1. Connect: In Nectar, go to Workspace Settings, then Integrations, and click Connect HRIS.
2. Authorize: Search for SAP SuccessFactors and enter your API server URL (not the web URL), company ID, API user, and the OAuth2 client registered in Admin Center.
3. Map: Open Sync Settings and choose which departments and employee types to include.
4. Enable: Click Sync & Import, confirm your users on the Users page, and turn on invitations when you are ready to launch.

Requirements

• SuccessFactors administrator access to register an OAuth2 client and grant API permissions
• Your SuccessFactors IP allowlist may need to include the integration's IP addresses
• Nectar admin access

Estimated setup time

Registering the OAuth2 client and permissions usually takes your SuccessFactors team a few days. Connecting in Nectar takes under 30 minutes after that.

Detailed, step-by-step instructions are available in the Nectar Help Center.

Use Cases

• Provision employees across countries and business units
• Offer rewards relevant in each employee's country
• Keep large manager hierarchies accurate for Team Insights and Nectar Perform
• Deactivate leavers automatically
• Target Nectar Comms by location and department

Security & Compliance

Nectar protects employee data at every step of the SAP SuccessFactors connection.

• Read-only access to SAP SuccessFactors through a SOC 2 Type II audited integration partner
• Nectar never asks for or stores your SAP SuccessFactors login credentials
• Data is encrypted in transit
• Nectar only uses the profile fields listed above and never syncs compensation, bank details, or benefits elections
• Only Nectar admins can connect, pause, or remove the integration
• Nectar maintains a SOC 2 Type II report, audited annually, with security documentation available in the Nectar Trust Center

Learn more on the Nectar Security page and in the Nectar Trust Center.

Support & Resources

• Nectar Help Center
• Bulk upload users (to launch before your sync is live)
• Nectar Trust Center
• Email Nectar Support at [email protected], or contact your Customer Success Manager