While doctors and nurses are worried about treating patients, hospital admins are worried about their HCAHPS score. A high HCAHPS score impacts their Medicare reimbursement rates, reputation, and ability to attract patients. In 2026, there are eight HCAHPS measures, or dimensions, that they look at. Each one has equal weight, but we’ll take a deeper look at the “responsiveness of Hospital Staff” domain.

High employee turnover is both costly and common. In sectors like food service, personal care, and sales, average tenure falls below 29 months—and even management roles don’t fare much better.

Learn what dozens of CEO's and HR leaders said were their top strategies for employee retention, especially with today's hybrid workforce.

“The only constant in life is change.” Organizations in every industry deal with change and turnover. In 2025, Mercer found that the average voluntary turnover for the US as a whole was 13%. Healthcare, on the other hand, was much higher. Hospitals reported the least turnover with 19.5%, while at-home care providers and nursing homes reported 65% and 94% turnover, respectively.

We’re excited to share that Nectar has been named a 2026 Stevie® Award Winner for Customer Service Excellence.This recognition from the prestigious Stevie Awards for Sales & Customer Service honors organizations that set the standard for customer experience—and we’re incredibly proud to be among them.But for us, this award represents something bigger than a trophy.

A strong measurement strategy blends quantitative platform data with qualitative employee feedback to provide context and uncover trends. HR teams can apply frameworks like Recognition Habit Analysis to assess consistency, Program Maturity Benchmarks to gauge evolution from basic to advanced adoption, and ROI calculations to quantify financial impact, especially through turnover cost savings.